China's Electric Vehicle Revolution Takes a Leap Forward: JD Power's Latest Study Reveals Key Insights. A new report from JD Power, the renowned global leader in consumer research and analytics, has unveiled the 2026 China New Energy Vehicle Customer Service Index (NEV-CSI) Study. This comprehensive study aims to gauge the satisfaction levels of Chinese consumers with their new energy vehicle (NEV) purchases, providing valuable insights into the rapidly evolving Chinese electric vehicle market. The study's findings are expected to shed light on the strengths and weaknesses of various NEV manufacturers in China, helping them to refine their customer service strategies and stay competitive in the industry. With China being the world's largest electric vehicle market, the NEV-CSI Study promises to be a crucial benchmark for measuring customer satisfaction in the sector.
2026 China New Energy Vehicle Customer Service Index (NEV-CSI) Study JD Power
