Carvana’s expansion into physical retail with seven Stellantis dealerships is sparking debate among industry observers, as the digital-first automaker pushes a bold new model relying on lean staffing, AI-driven automation, and home delivery for new vehicles. Unlike traditional dealerships, Carvana’s approach eliminates much of the in-person sales process, raising questions about customer experience and operational efficiency. Analysts and dealers are closely watching whether this strategy can bridge the gap between online convenience and the hands-on service buyers still expect. The experiment could reshape how automakers and retailers approach car sales in the future.
Carvana's seven Stellantis stores are drawing close attention from dealers and analysts as the digital retailer's new-vehicle strategy, with fewer staff, AI-driven automation and home delivery, comes ...
