Carvana’s expansion into physical dealerships with seven Stellantis-branded stores is sparking debate among traditional dealers and industry analysts, as the online retailer pushes a bold new-vehicle model centered on lean staffing, AI-powered automation, and direct-to-consumer home delivery. The move challenges conventional car-selling practices by prioritizing efficiency and technology over the traditional showroom experience, raising questions about long-term viability and competition. Critics argue the approach may limit customer service, while supporters see it as a necessary evolution in an increasingly digital retail landscape. The strategy could reshape how buyers interact with dealerships, blending digital convenience with physical access.
Carvana's seven Stellantis stores are drawing close attention from dealers and analysts as the digital retailer's new-vehicle strategy, with fewer staff, AI-driven automation and home delivery, comes ...
