Carvana’s expansion into physical dealerships through seven Stellantis stores is sparking debate among automakers and industry experts, as the online retailer pushes a bold new model centered on lean staffing, artificial intelligence, and direct-to-consumer delivery. Unlike traditional dealerships, these locations emphasize automation and minimal human interaction, raising questions about the future of car sales and customer service. Analysts are closely watching whether this approach can sustainably compete with established retail networks or disrupt the industry’s long-standing practices. The move highlights the growing tension between digital innovation and the traditional car-buying experience.
Carvana's seven Stellantis stores are drawing close attention from dealers and analysts as the digital retailer's new-vehicle strategy, with fewer staff, AI-driven automation and home delivery, comes ...
