A Quebec court has delivered a verdict in a dispute over a courtesy vehicle, with significant implications for consumers. Judge François Bérubé has ruled in favor of Jean Carbonneau, who was entitled to a replacement vehicle while his 2019 Tucson underwent repairs at Porlier Automobiles. The issue arose when the dealership was unable to source a replacement engine, leaving Carbonneau without a vehicle for an extended period. This decision is likely to set a precedent for consumers who feel they have been unfairly denied courtesy vehicles in similar situations, and may prompt dealerships to reassess their policies on providing temporary transportation to customers whose vehicles are undergoing repairs.
Judge François Bérubé ruled that Jean Carbonneau was entitled to a courtesy vehicle while his 2019 Tucson was awaiting a replacement engine, which was out of stock, at Porlier Automobiles.
