A Quebec court has dealt a significant blow to a local car dealership, ruling in favor of a customer who was denied a courtesy vehicle while his vehicle underwent repairs. Judge François Bérubé's decision in the case of Jean Carbonneau vs. Porlier Automobiles has left many wondering about the responsibilities of dealerships when it comes to customer service. According to the ruling, Carbonneau was entitled to a courtesy vehicle while his 2019 Tucson awaited a replacement engine, which was unfortunately out of stock at the time. The verdict highlights the importance of dealerships providing adequate support to customers during the repair process, and may set a precedent for similar cases in the future.
Judge François Bérubé ruled that Jean Carbonneau was entitled to a courtesy vehicle while his 2019 Tucson was awaiting a replacement engine, which was out of stock, at Porlier Automobiles.
