"Dealership Service Business Takes a Hit as Mobile Mechanics Gain Popularity A shift in the automotive service industry is underway, with dealerships losing ground to independent mobile mechanics. According to the latest numbers, dealerships' share of vehicle service business has plummeted to 55 percent, as customers increasingly opt for the convenience of on-site repairs. Mobile mechanics are winning over customers with their high satisfaction rates and flexible scheduling, threatening the traditional dealership model. As the trend continues, it remains to be seen whether dealerships will adapt to the changing landscape or lose more business to the growing mobile repair sector."
Dealerships are losing service customers to independent mobile providers. Industry share for vehicles under warranty dropped to 55 percent as mobile mechanics gain traction with higher satisfaction ...
