"Dealership Strategies: Visual Inspections Prove to be a Winning Tactic A recent study has revealed that offering first service appointments at the time of purchase can significantly boost customer loyalty and increase revenue. By scheduling these appointments, dealerships are able to not only retain customers but also generate twice the repurchase rate compared to those who do not receive this service. Furthermore, incorporating photos and videos into multipoint inspections has been shown to increase repair orders by a substantial $230 on average. As the automotive industry continues to evolve, dealerships are looking for innovative ways to build customer trust and loyalty, and these findings suggest that a more transparent and comprehensive inspection process may be the key to success."
First service appointments scheduled at purchase keep customers coming back and generate twice the repurchase rate. Photos and videos in multipoint inspections increase repair orders by $230 on ...
