"Dealerships Discover Secret to Boosting Sales: Keeping Customers Coming Back. A recent study has revealed that scheduling first service appointments at the time of purchase can have a significant impact on customer loyalty and revenue. By doing so, car owners are more likely to return for future services, with the repurchase rate doubling in comparison to those who don't receive early maintenance reminders. Furthermore, the inclusion of photos and videos in multipoint inspections has been found to increase repair orders by a substantial $230, indicating a more transparent and effective approach to vehicle maintenance."
First service appointments scheduled at purchase keep customers coming back and generate twice the repurchase rate. Photos and videos in multipoint inspections increase repair orders by $230 on ...
