"Dealerships Discover Secret to Boosting Customer Loyalty and Revenue A recent study has revealed a surprising truth about what drives customer loyalty and revenue in the automotive industry. By scheduling first service appointments at the time of purchase, dealerships can significantly increase the chances of customers returning for future repairs and maintenance. In fact, the study found that customers who receive these timely appointments are twice as likely to come back to the dealership for their next service visit. But that's not all - dealerships that incorporate photos and videos into their multipoint inspections can see a substantial increase in repair orders, with an average boost of $230 per customer."
First service appointments scheduled at purchase keep customers coming back and generate twice the repurchase rate. Photos and videos in multipoint inspections increase repair orders by $230 on ...
