Hyundai is restructuring its dealership service operations in response to strained capacity caused by record vehicle sales and widespread engine recalls, which have left service departments struggling to keep up with demand nationwide. The company aims to address growing customer dissatisfaction by overhauling workflows and resources to better handle the backlog. With recalls and high sales volumes creating bottlenecks, the changes could signal a shift in how Hyundai supports owners during a period of unprecedented operational pressure. The move comes as automakers face mounting scrutiny over service delays and repair delays amid industry-wide challenges.
Hyundai is overhauling its dealership service departments to improve customer satisfaction scores. Surging vehicle sales and massive engine recalls overwhelmed dealership service capacities nationwide ...
