Hyundai is restructuring its dealership service operations in response to strained capacity caused by record vehicle sales and widespread engine recalls, which have left dealerships struggling to keep up with demand. The company aims to address customer dissatisfaction stemming from long wait times and backlogs, signaling a major shift in how it handles service and recall workflows. With service departments under significant pressure, the changes could impact how quickly owners receive repairs and maintenance. The move reflects broader challenges in the automotive industry as high sales volumes collide with recall-related delays.
Hyundai is overhauling its dealership service departments to improve customer satisfaction scores. Surging vehicle sales and massive engine recalls overwhelmed dealership service capacities nationwide ...
