Hyundai is taking a major step to boost customer satisfaction and repair its reputation in the US market. After consistently ranking near the bottom of J.D. Power's customer service satisfaction surveys, the Korean automaker has announced plans to revamp service at its 861 US dealerships. The move aims to address long-standing complaints about lengthy wait times, inadequate repair estimates, and poor communication with customers. By investing in new programs and training for dealership staff, Hyundai hopes to significantly improve the overall ownership experience and regain the trust of American car buyers.
Hyundai is rolling out programs to elevate and improve service at its 861 U.S. dealerships, years after placing near the bottom of JP Power's customer service satisfaction surveys.
