Rivian Owner Claims Shocking Service Failure: Dropped Off for Lift, Replaced with a Walk. In a disturbing incident that's raising eyebrows in the electric vehicle community, a Rivian R1T owner alleges that the company dropped off his vehicle for repairs, only to replace it with a temporary, non-functional replacement. According to reports, the owner was left stranded with a lifted truck that was essentially unusable, sparking concerns about Rivian's customer service and repair processes. As the electric vehicle market continues to grow, companies like Rivian are under increasing pressure to deliver exceptional service and support to their customers, making this incident a telling example of what can go wrong.
Rivian Owner Says Company Dropped His R1T off Lift and Walked Back Replacement eletric-vehicles.com