Carvana is expanding its sales operations by taking over seven Stellantis dealerships, raising concerns among other retailers about the long-term customer experience. While the company focuses on driving up immediate sales volumes, questions linger over how buyers will be supported after their purchase. The shift highlights growing tensions between digital-first sellers and traditional dealerships within the automotive industry. Industry observers are watching closely to see how this model could reshape customer service and loyalty in car retailing.
As Carvana pumps up sales volumes at seven Stellantis dealerships it now owns, other retailers at the automaker wonder what happens to customers after the initial sale.
