Carvana’s aggressive push to boost sales at seven Stellantis dealerships it has acquired is raising concerns among other retailers in the automaker’s network about long-term customer support. While the online retailer focuses on driving up immediate transactions, dealers question how buyers will be served after the sale, particularly regarding service and maintenance—key areas where traditional dealerships have long held expertise. The shift could reshape the automotive retail landscape, forcing competitors to adapt or risk losing ground to Carvana’s direct-to-consumer model. Industry observers are watching closely to see how Stellantis will balance its relationships with existing dealers amid this growing competition.
As Carvana pumps up sales volumes at seven Stellantis dealerships it now owns, other retailers at the automaker wonder what happens to customers after the initial sale.
