Carvana’s aggressive push to boost sales at seven newly acquired Stellantis dealerships is raising concerns among other retailers in the automaker’s network about long-term customer support. While the online retailer focuses on driving volume through its direct-to-consumer model, traditional dealers question how buyers will be serviced, maintained, or assisted after the sale—highlighting tensions between digital efficiency and the hands-on dealership experience. The shift could reshape customer relationships and service standards across Stellantis’s dealer network.
As Carvana pumps up sales volumes at seven Stellantis dealerships it now owns, other retailers at the automaker wonder what happens to customers after the initial sale.
